Payment policy

Last Updated: 19 January 2026

This document details the financial and billing protocols for Orthae Comfort. By finalizing a purchase on our platform, you signify your agreement to the conditions outlined below.

1. ACCEPTED PAYMENT METHODS

To provide a reliable and secure checkout, we utilize Stripe as our primary payment gateway. Through this system, we accept the following:

  • Credit and Debit Cards: Including Visa, MasterCard, American Express, Diners Club, and Discover.

  • Mobile Wallets: Seamless integration with Apple Pay and Google Pay for a faster checkout.

  • Regional Options: Any additional local payment methods currently supported by Stripe within the United Kingdom.

  • Currency: Every transaction is processed and settled in British Pounds (GBP).

2. TRANSACTION PROCESSING

  • Upfront Payment: All purchases must be paid in full during the checkout process.

  • Order Validation: We will only begin processing or dispatching your footwear once payment has been successfully confirmed and verified.

  • Failed Payments: Should a transaction be declined by Stripe, the order will be automatically voided and will not be fulfilled.

3. COSTS, TAXES, & CURRENCY

  • Currency Standard: Every price displayed on our site is in British Pounds (GBP).

  • Price Adjustments: We reserve the right to modify our pricing at any time without prior notification.

  • Final Totals: The total amount at checkout covers the item price and any relevant shipping costs. In compliance with UK regulations, VAT (Value Added Tax) is already included in the final price.

4. SECURITY & DATA PROTECTION

  • Encryption: Orthae Comfort employs SSL encryption combined with Stripe’s world-class security infrastructure to protect your data.

  • Data Privacy: We do not retain or store your sensitive payment information on our own servers; all such data is managed securely by Stripe to ensure your safety.

5. REIMBURSEMENTS & DISPUTES

  • Refund Policy: All returns and refunds are governed by our standard Refund Policy.

  • Original Method: Any approved refunds will be issued back to the specific payment method used during the initial purchase via Stripe.

  • Dispute Resolution: We treat unauthorized chargebacks as a serious matter and will provide evidence to dispute them. If you notice a billing discrepancy, please contact us first at contact@orthaecomfort.com to reach a resolution.

6. PROTECTION AGAINST FRAUD

  • Monitoring: Both Orthae Comfort and Stripe actively scan for irregular or suspicious transaction behavior.

  • Order Holds: We reserve the right to pause or cancel any purchase that flags our fraud detection system.

  • Verification: For high-value orders, we may contact you for further identity verification to ensure the safety of your account and the store.

Contact & Business Information

Store Name: Orthae Comfort

Business Address: Park House, Bristol Rd S, Rubery, Rednal, Birmingham B45 9AH,
United Kingdom

Support Email: contact@orthaecomfort.com

Customer Service Phone: +44 7537 127751

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: Closed

Response Time: Within 1 Business Day.